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Application Support Engineer (Atlanta, US)

ParkMobile

To Power Smart Mobility for Every Driver and Vehicle, Everywhere

For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is committed to creating tech-based solutions that power smart mobility and make parking hassles of the past obsolete. We do this by creating innovative solutions that connect parking and mobility ecosystems, eliminating friction while maximizing convenience and efficiency. At ParkMobile we offer agile frameworks and incentives for innovators and problem solvers, all at the perfect spot for work and play at the heart of midtown Atlanta.

We’re experiencing exciting growth. We’re looking for more people to join our team and help shape a product used by more than 26 million people.

Overview of the Role

We are looking for an Application Support specialist to join our internal support team. The specialist will support ParkMobile’s web and native applications by triaging issues reported by Tier 1 or internal users. This role will also support requests from internal business users (Account Management, Client Support, Finance, Marketing, …) to provide data or conduct research. The role will also manage internal user access to internal applications.

What You’ll Do

  • Provide front line technical support and triage of inbound requests and incidents from local and remote users via walk-up, calls, chat, email, and online support
  • Diagnose, isolate, and resolve issues with network connectivity
  • Create, edit, and update documentation, instructions, and knowledge base articles
  • Effectively determine when to escalate issues to specialist teams
  • Communicate with supervisors, peers, and end users to effectively solve issues
  • Provide basic troubleshooting across a broad range of services using technical skills, standard operating procedures, historical records, and the knowledge base
  • Fulfill standard service requests
  • Accurately escalate incidents that cannot be resolved by Tier 1 to higher Tiers
  • Perform account maintenance tasks including, but not limited to, user account provisioning, unlocks, permissions, and password resets

Who You Are

  • 2+ years of software technical support
  • Experience using ticketing system (Jira, Zendesk, etc.)
  • Bachelor’s degrees in CS, MIS or similar degree
  • Solid knowledge of web-based application concepts
  • Experience with querying data from relational databases
  • Familiar with REST API concepts
  • Strong written and verbal communication skills
  • Able to work independently in a fast-paced environment
  • Must be client-centric, self-motivated and detail oriented

We know there’s no such thing as a “perfect" candidate. We’re all a work in progress and are growing new skills and capabilities all the time. ParkMobile welcomes those who are passionate about learning and evolving, if this looks like a role where you could do work that excites you, we hope you’ll apply.

What you’ll enjoy about joining our Team

We believe in work/life balance. Seriously. Our team members well-being is just as important to us as their work. We are humans first, employees second. We offer a ton of competitive perks, including:

  • Unlimited PTO
  • Medical, dental and vision coverage
  • 401K Matching
  • Casual Dress
  • Paid Parental Leave
  • Flexible Work Hours
  • Learning and Development Opportunities
  • Company Social Events - happy hours, outings, and more
  • Pet Insurance
  • Company Community Service Events

About ParkMobile

At ParkMobile, we aim to build an inclusive culture where differences are used to inform better creative, strategic, and business decisions. We actively seek diversity of backgrounds, education, beliefs, and ways of thinking. We look to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. ParkMobile is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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