Parkos keeps on growing! Due to the great success of Parkos, we are now active in more than 12 countries within and outside Europe. To make this possible, Parkos employees are working hard every day at the office in Groningen. Together with our parking partners, we ensure that our customers can book the best parking deals. This has resulted in Parkos winning several awards in recent years. Do you want to contribute to our mission? This is your chance! We are in fact looking for a Customer Service Agent for the French & Belgian market who will help us with our international customer service.
What Does This Mean?
As a Customer Service Agent, you are the first point of contact for our customers in the French & Belgian market. Your daily goal is to ensure that our customers are satisfied and can safely park their car in a parking space of one of our parking partners. You like helping people and you are driven to find solutions for the struggles of our customers. Also, you rather take more time to listen to our customers and help them than you keep it short. Quality over quantity is most important to us!
What Are You Going To Do?
You advise customers in making the best choice for them, taking into account the customers' wishes, but also the services that Parkos has to offer;
You provide information when customers have questions. You do this not only via telephone and e-mail but also through a ticketing system that we work with within Parkos;
You are actively involved in the review process that customers go through, in this way you are aware of customer satisfaction and you are engaged in the continuous improvement process of our services;
You also write articles and content for our websites which is why it is important that you write texts in French as close to perfect as possible.
When a customer has a complaint, you act as a mediator and you look for solutions together with the customer and our parking partners;
Together with your colleagues from the Finance department you are responsible for, and you deal with payment issues from customers;
In addition, you are an active sparring partner for our parking partners and you have regular contact with each other. After all, you are mediating between the customers and our parking partners. By working together with one another you will get more things done then alone!
Who Are You?
When you get in touch with a customer, you know how to help the customer with your excellent communication skills and a big portion of enthusiasm. You use your knowledge and expertise to find a solution together. You do not work according to a script here and it is important that every customer is properly heard. Besides that:
You are available between Monday and Friday (sometime between 8 am to 6 pm), and up to 24 to 32 hours a week;
You have excellent French language skills (orally and especially in writing) and good oral skills in English; the customers that you are going to help, live in France or Belgium and within Parkos, we communicate mostly in English;
Ideally, you have experience working at international customer service; if not, you are eager and motivated to learn the way of working within Parkos;
You are flexible in your way of working, you can switch well between tasks and want to move with the changes within Parkos, as we are a dynamic organization with many changes taking place;
You know how to organize and structure your work, you can respond adequately to ad hoc activities and you remain calm when it is busy.
You live in or nearby Groningen.
What We Offer You:
A contract for at least 24 up to 32 hours per week, you will get a temporary contract first with the option of a permanent contract thereafter;
A competitive salary based on your experience;
A good onboarding process and personal guidance by our International Customer Service Coordinator Jorán;
Autonomy and responsibility for how you want to do your job;
Ownership, if you have an idea on how we could improve the way we work or how we do things, you will be the one to drive the change and hold your colleagues accountable;
Travel costs reimbursement of your daily commute from your home to our office, or if you go to a work-related event, we reimburse those costs;
Transparency and start-up mentality, every Monday we have a company stand-up where each team shares what they are doing and what they did last week;
Teamspirit, we think that we can achieve better results if we closely work together. Of course, we celebrate achievements together as well;
Sharing knowledge and 'gezelligheid'. We have quarterly brainstorm sessions on how to improve internal processes. Also, our activity-committee organizes monthly drinks on Fridays but also trips to Ameland or a German Christmas market.