As a Senior Product Designer, you’ll help Passport’s User Experience team create the intuitive experiences for our internal employees, clients, and customers that enable them to quickly complete their tasks. You’ll get to build experiences for mobile apps that citizens use to park; back-office software that cities use to manage their parking; and responsive websites that citizens use to pay their citations and manage their permits. Our team is beginning to build out our user research practice, so we’re looking for someone with experience in user research to help define best practices and maintain our research repository. You’ll also be working on and leading projects from concept until launch. This means you’ll be responsible for researching, designing, testing, and measuring the success of the experiences you create.
The User Experience team at Passport is small but mighty! We’re an ambitious and growing team within Passport’s Product organization that’s passionate about bringing a user-first approach to everything we touch. We meet regularly to share work, provide feedback, whiteboard, and collaborate. Our team loves spending time together, so we also enjoy connecting with each other about non-work things!
You have an entrepreneurial mindset and an urge to challenge the status quo. You speak up in an environment that values speaking up, and you are a skilled listener and collaborator capable of engaging diverse viewpoints to implement the best solution. You thrive in a fast-paced, ever-changing environment and enjoy working directly alongside product and engineering teams. Above all, you’re excited to join, contribute to, and grow the User Experience team at Passport!
Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow. Trusted by more than 1,200 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, and was named to Fast Company’s World’s Most Innovative Companies for 2020.
We are keenly focused on Diversity, Equity, and Inclusion - in short, we are passionate that all people deserve to have a sense of Belonging at Passport. We are so passionate about this that we created Passport WeBelong which is an internal group of employees from all teams, levels, and backgrounds across Passport who serve to educate and guide Passport in being an employer of choice for all people.
Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Apply for this job