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Junior IT & Customer Service Technician (Reus, ES)

Quercus Technologies

Quercus Technologies is a consolidated company in the parking sector with installations worldwide, being a world reference in license plate recognition, vehicle detection and parking guidance systems.

Working in our IT & Customer Services teams, located in Reus, your mission will be to provide technical support to our external and internal customers.

Main functions & responsibilities:

  • Receive internal and external cases by phone/email.
  • Ticket Management - ITSM (GLPI)
  • Google workspace administration.
  • User management (services & tools).
  • Installation, configuration & update of laptops & desktops (Windows & Ubuntu-linux)
  • Collect data and extrapolate statistics.
  • Handle simple cases (tier 1) under the supervision of Customer Service Technicians.
  • Log analysis and script creation in order to automate it.
  • Contribution to the knowledge base of the Department.
  • Proactive product testing
  • Product configuration and start-up (local or remote) worldwide

Profile:

  • Engineering graduate (Telecommunications or Computer Sciences) or CFGS in ASIX (Networks & systems)
  • Fluent in English: B2 level required. Good level of French will be a plus.
  • Linux & Windows administration and troubleshooting.
  • Knowledge or expertise of backup tools (Veam), Active directory, networking (LAN/VLAN), Firewalls and VMWare hypervisors will be a plus.

Skills:

  • Communication
  • Teamwork
  • Customer-oriented
  • Responsibility
  • Problem-solving

What can we offer you?

  • Flexible working hours with short Fridays
  • Partial remote work (if you want)
  • Competitive salary + benefits
  • Training programs (technical and non-technical)
  • Office location: Reus
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