Located in our São Paulo Offices and integrated in the Customer Service & Projects Team, your mission will be provide support to external clients, helping them in the implementation of equipment, training on use and maintenance, and solving incidents.
1. Product support:
Solve problems and doubts about products to customers via telephone, mail or in situ.
Product configuration, connection & startup
Record & follow up of cases in CRM (Sugar)
Support remote clients (help desk) in client server configurations
Startup customer equipment (remote or in situ).
Product performance reports
Scalate cases to HQ senior technical specialists
2. Training delivery to clients, partners & sales people
3. Technical support to sales department (presales)
4. Knowledge-base contribution
Qualification & Skills required:
Software and know how skills:
Advanced user level on Windows & Linux platforms (install, use and maintain)
Windows & Linux networking management at advanced user level. Tcp/Ip v4 addressing and first / entry level troubleshooting.
User level of a command line environement: Dos, Bash or Shell. Fluent with common and simple commands.
User level for the following Protocols: ftp, sftp, ssh, network shares or "samba", telnet, remote desktop, vpn. Familiar with their clients such as Putty, filezilla, total commander, nautilus, cuteftp, rdesktop, openvpn, etc
Familiar with "problem solving" through Googling.
Bonus: experience on entry level virtual machines
Repair and troubleshoot common PC hardware issues.
Be familiar and able to use common hardware tools.
Bonus: Patch cables and simple network building.
And, if besides, you know the sector of engineerings and/or integrators in the area of parkings, you are the candidate that we look for!