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Technical Support Specialist (São Paulo, BR)

Quercus Technologies, S.L

Located in our São Paulo Offices and integrated in the Customer Service & Projects Team, your mission will be provide support to external clients, helping them in the implementation of equipment, training on use and maintenance, and solving incidents.

Main functions:

1. Product support:

  • Solve problems and doubts about products to customers via telephone, mail or in situ.
  • Product configuration, connection & startup
  • Record & follow up of cases in CRM (Sugar)
  • Support remote clients (help desk) in client server configurations
  • Startup customer equipment (remote or in situ).
  • Product performance reports
  • Scalate cases to HQ senior technical specialists

2. Training delivery to clients, partners & sales people

3. Technical support to sales department (presales)

4. Knowledge-base contribution

Qualification & Skills required:

Software and know how skills:

  • Advanced user level on Windows & Linux platforms (install, use and maintain)
  • Windows & Linux networking management at advanced user level. Tcp/Ip v4 addressing and first / entry level troubleshooting.
  • User level of a command line environement: Dos, Bash or Shell. Fluent with common and simple commands.
  • User level for the following Protocols: ftp, sftp, ssh, network shares or "samba", telnet, remote desktop, vpn. Familiar with their clients such as Putty, filezilla, total commander, nautilus, cuteftp, rdesktop, openvpn, etc
  • Familiar with "problem solving" through Googling.
  • Bonus: experience on entry level virtual machines

Hardware skills:

  • Repair and troubleshoot common PC hardware issues.
  • Be familiar and able to use common hardware tools.
  • Bonus: Patch cables and simple network building.

And, if besides, you know the sector of engineerings and/or integrators in the area of parkings, you are the candidate that we look for!

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