The Call Center Representative is a key member of the back-office support team for Rekor’s customers. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent opportunity to get their foot in the door of a fast-growing organization. Responsibilities include but are not limited to: answering telephone calls from the public, verifying violation images, validating vehicle information, processing payments, scheduling hearings, entering information, managing documents and maintaining accounts in general. This position requires a high degree of dependability, reliability and accountability.
Role and Responsibilities
Provides one-stop resolution and education to the public on programs and services.
Responsible for timely and accurate handling of calls and information, including incoming calls, documents, data entry, scheduling, mailings and reports.
Displays positive, professional and empathetic customer-focused approach.
Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
Develops and maintains product, process and technical knowledge related to services for each client.
Exhibits effective communication skills tailored to the audience.
Able to document public interactions in a clear and concise manner.
Meet or exceed management goals for service levels, processing times and quality assurance.
Attend required training sessions to improve performance, learn about new clients and develop professionally.
Maintain punctuality and attendance within company policy.
Qualifications and Education Requirements
High school diploma or GED
Bilingual in English and Spanish preferred
2 years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
Strong interpersonal skills and ability to interact with varying personalities and defuse sensitive situations under pressure
Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously
Minimum of 30-35 words per minute typing skills
Proficiency with the Microsoft Office Suite
Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting