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Call Center Representative (Columbia, US)

Rekor

Position Summary

The Call Center Representative is a key member of the back-office support team for Rekor’s customers. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent opportunity to get their foot in the door of a fast-growing organization. Responsibilities include but are not limited to: answering telephone calls from the public, verifying violation images, validating vehicle information, processing payments, scheduling hearings, entering information, managing documents and maintaining accounts in general. This position requires a high degree of dependability, reliability and accountability.

Role and Responsibilities

  • Provides one-stop resolution and education to the public on programs and services.
  • Responsible for timely and accurate handling of calls and information, including incoming calls, documents, data entry, scheduling, mailings and reports.
  • Displays positive, professional and empathetic customer-focused approach.
  • Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
  • Develops and maintains product, process and technical knowledge related to services for each client.
  • Exhibits effective communication skills tailored to the audience.
  • Able to document public interactions in a clear and concise manner.
  • Meet or exceed management goals for service levels, processing times and quality assurance.
  • Attend required training sessions to improve performance, learn about new clients and develop professionally.
  • Maintain punctuality and attendance within company policy.

Qualifications and Education Requirements

  • High school diploma or GED
  • Bilingual in English and Spanish preferred
  • 2 years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
  • Strong interpersonal skills and ability to interact with varying personalities and defuse sensitive situations under pressure
  • Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously
  • Minimum of 30-35 words per minute typing skills
  • Proficiency with the Microsoft Office Suite
  • Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting
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