to support the technical service center of our subsidiary Scheidt & Bachmann Kundenservice GmbH in the business unit systems for car park and leisure facilities at the location Mönchengladbach full time (40h).
Scheidt & Bachmann
is a family business that has been developing products and systems that are always one step ahead for more than 140 years. Around 3,000 employees work in the four largely independent divisions worldwide.
The business area
Systems for car park and leisure facilities offers under the brand name "entervo" integrated, modular system solutions for the parking space management as well as for cash register and access control for recreational facilities. Its own service network, a large number of subsidiaries and distribution partners ensure optimum customer care worldwide. Custom-fit and flexible solutions appeal to a wide range of customers.
Detailed training programs
Supporting sponsorship models
Personnel development and training programs
Collegial working atmosphere
You are responsible for the direct telephone answering of national and international customer inquiries.
You create service orders and prioritize the incoming service requests.
They monitor appointments.
You maintain the data in our service management tool.
They serve customers with service contracts (including call acceptance).
You create statistics and assist in the processing of organizational office tasks.
You have already gained initial experience in the hotline or help desk.
You are well-versed in dealing with the MS Office products.
A basic technical understanding is welcome, but not a requirement.
You have good German and English skills.
They are service- and customer-oriented.
You have an independent and team-oriented way of working.
Very good communication skills on the phone complete your profile.
The employment relationship is initially limited to 12 months. There is an option to extend the fixed-term contract.