Specialist for Customer Experience and Service Management (Salzburg, AT)

Specialist for Customer Experience and Service Management (Salzburg, AT)

Your Tasks

In the Central Service Innovation Team, you are responsible for strengthening service efficiency and customer experience. You understand the service value chain and its impact on customer satisfaction. Measuring progress in KPI's and thus representing customer satisfaction and service success in figures is a matter of course for you and the basis for management decisions. In the course of this, you will ensure that service products and process standards are successfully implemented in our 27 subsidiaries. For the market organizations, you are a valued partner with an enthusiastic hands-on mentality, customer focus, and tool/process expertise.

Your Skills and Experience 

  • A completed commercial education
  • At least 5 years of professional experience in the field of Service Management in an international environment
  • Experience with process and life cycle analysis as well as customer satisfaction measurement
  • Excellent analytical skills and project management knowledge
  • Very good MS Office knowledge
  • Excellent written and spoken knowledge of German and English

We Offer

  • Global perspectives
  • Variety of projects
  • The motivating ethos of freedom
  • Traction as a market leader
  • Unique success story
  • Highly motivated team
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