In the Central Service Innovation Team, you are responsible for strengthening service efficiency and customer experience. You understand the service value chain and its impact on customer satisfaction. Measuring progress in KPI's and thus representing customer satisfaction and service success in figures is a matter of course for you and the basis for management decisions. In the course of this, you will ensure that service products and process standards are successfully implemented in our 27 subsidiaries. For the market organizations, you are a valued partner with an enthusiastic hands-on mentality, customer focus, and tool/process expertise.