Smart Parking has introduced a Service Support capability to ensure that the company’s New Zealand-based clients have rapid access to expert assistance. The move will ensure that customers who choose this option will be assured that their Smart Parking system continues to perform in peak condition.
Requests received by the company’s Service Support helpdesk staff are placed with Smart Parking’s team of six dedicated technicians, who then respond to enquiries and react according to their diagnosis of the client’s needs. All enquiries are processed through the company’s management software SmartRep to maximise response efficiency.
Jake Bezzant, Smart Parking’s Commercial Manager in New Zealand, says that a number of the company’s highest profile clients have already decided to participate in the new Service Support programme.
“As the developers and producers of our own hardware and applications, no-one knows our system better than we do”, says Bezzant. “Smart Parking is in the best position to react to client service issues, diagnose problems and implement remedies. We have created this service to deliver best-in-class performance levels, all underpinned by dedicated client SLAs, which is why customers including the cities of Taupo and Rotorua, and organisations like Auckland Transport have signed up to this service.”
For further information on Service Support in New Zealand, please contact Jake Bezzant at firstname.lastname@example.org
About Smart Parking
Formed in 1993, Smart Parking is now one of the largest and fastest-growing car parking management companies in the UK. Smart Parking specialises in some of the most technically innovative solutions available in the market and continually leads the way in the development and application of these technologies, which they market under the 'Smart' systems brand. They develop industry-leading technology and provide their clients with the very best parking management solutions. Whether you have a large, multi-storey car park, a handful of on-street spaces, an event to marshal or are planning a major car park development, they can help find the smartest solution.