Parker Technology is successfully providing 24/7 customer support for eight Peak Parking garages across Dallas, TX, Austin, TX, Seattle, WA and Pacific Palisades, CA. Peak Parking has been a Parker Technology customer since November 2016, and most recently implemented Parker’s customer service solution in two Dallas, TX garages that serve a revamped uptown district with retail and office spaces.
Avarie Anderson, Corporate Operations Manager at Peak Parking said: “Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation. They go above and beyond every day to make sure Peak’s customers have the best experience while still making all efforts to collect the necessary funds. Peak is grateful for the partnership and will continue using Parker at every location possible!”
In today’s increasingly automated parking industry, customer support platforms often provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the U.S. reach out to customer service professionals via call buttons at least 85 million times. This statistic is from the Parker Technology platform, which records and analyzes data about each call to determine which issues are most common and can help parking operators better manage their facilities.
Parker Technology is a software and services company that helps parking facilities provide excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.
About Peak Parking
Peak Parking is a parking operator based out of Austin, TX that is committed to the highest level of service for their clients and customers. Overseeing a variety of parking operations, Peak takes a creative and unique approach to achieving the best results under any circumstance. Tech-forward solutions combined with on the ground oversight allow Peak to generate maximum revenues while keeping operational costs low. ‘Whatever It Takes’ is every Peak employees’ title as a reminder that any team member will go above and beyond to get the job done.